Shipping and Refund Policy
Welcome to the Shipping and Refund Poorvika Foods page! Here, you’ll find all the information you need about our shipping policies, delivery times, and how we handle refunds for Poorvika Foods orders. We are committed to providing a seamless shopping experience, from ordering to receiving your products, and we make the refund process easy if you’re not completely satisfied.
At Poorvika Foods, we understand that getting your order on time is crucial. That’s why we ensure timely deliveries and offer a hassle-free refund process if you need to return an item. We cover you every step of the way, whether you are tracking your shipment or getting a quick refund.
If you have any questions, don’t hesitate to reach out. We are here to make sure you have a smooth and satisfactory experience with Poorvika Foods.
1. Shipping Policy
Effective Date: 9th December 2024
At Poorvika Foods, we are committed to delivering your food products efficiently and securely. This Shipping and Refund Policy outlines the terms related to the shipping of our products, applicable shipping fees, delivery timelines, and refund procedures.
1. Shipping Policy
1.1 Domestic Shipping (India)
Delivery Locations: We ship across all states in India.
Shipping Charges:
- Free shipping on domestic orders above ₹1,000.
- Orders below ₹1,000 will incur a flat shipping fee of ₹50.
Delivery Time:
- Orders within India typically take 5-7 business days to be delivered, depending on the location.
- In remote or rural areas, delivery times may extend to 7-10 business days.
Tracking: Once your order is shipped, you will receive an email with the tracking number and shipping details.
1.2 International Shipping
We deliver Poorvika Foods products to select international destinations.
Delivery Locations:
- Europe: Countries like France, Germany, Italy, Spain, the UK, and more.
- North America: Including the United States and Canada.
- Asia: Countries like Japan, Singapore, South Korea, and others.
- Australia and New Zealand.
For other countries, please contact us at care@poorvikafoods.com to inquire about shipping availability.
Shipping Charges:
- International shipping charges are based on the delivery location and the weight of the package.
- Customs duties and taxes, if applicable, are the responsibility of the customer.
Delivery Time:
- International orders typically take 10-20 business days, depending on customs clearance and destination.
Tracking: International customers will receive an email with tracking information once their package is dispatched.
2. Delivery Terms
Order Processing: Orders are processed and dispatched within 2 business days after payment confirmation.
Business Days: Orders are shipped on business days (Monday to Friday), excluding public holidays.
Address Accuracy: Ensure the shipping address is accurate at the time of placing the order. We are not responsible for failed deliveries due to incorrect or incomplete address information.
P.O. Box Restrictions: We do not ship to P.O. Box addresses. Provide a valid street address for delivery.
3. Return and Refund Policy
We aim to ensure your complete satisfaction with our products. If issues arise, here’s how we handle returns and refunds:
3.1 Returns
Eligible Products: You may return unused, unopened products in their original packaging within 7 days of receiving the order.
Ineligible Products:
- Perishable goods, such as fresh produce, dairy, or other consumables, unless defective or damaged during transit.
Damaged or Defective Items:
- Contact us within 48 hours of delivery at care@poorvikafoods.com with photos of the damaged item and your order number for verification.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item delivered by us.
3.2 How to Return a Product
- Contact us via email at care@poorvikafoods.com with your order number and reason for return.
- Upon approval, we will provide you with return shipping instructions.
- Once we receive and inspect the returned item, we will notify you of the refund status.
4. Refunds
4.1 Refund Eligibility
Refunds are provided for:
- Orders canceled within the allowed timeframe.
- Products returned in accordance with our Return Policy.
- Damaged or defective products that qualify for a return.
4.2 Refund Process
- After inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 10 business days and credited back to your original payment method.
Delayed Refunds: If your refund is delayed, check with your bank or payment provider as it may take some time for the amount to reflect in your account.
4.3 Non-Refundable Items
- Shipping charges for both domestic and international orders.
- Customs duties and taxes incurred during international shipping.
5. Exchange Policy
We do not offer direct exchanges. To exchange a product, return the original item according to our Return Policy, and place a new order.
6. Contact Us
For inquiries related to shipping, returns, or refunds, reach out to us:
Email: care@poorvikafoods.com
Phone: +(91) 91541 50554
Office Address: Karumarampalayam, Naveen Complex, Bus Stop, Po, Uthukuli Rd, Nethaji Nagar, Karumarampalayam, Mannarai, Tiruppur, Tamil Nadu 641607
This Shipping and Refund Policy is subject to updates, and any changes will be posted on this page. We recommend reviewing the policy periodically for any changes.
